Easy to complain about the airlines and travel services right?
I bought a hot rate from Travelocity-- one of those deals where you save money, but they don't tell you the hotel until after you've bought. Turns out there was not an airport shuttle, even though it said there was.
So I enlisted FancyHands to chase Travelocity on my behalf.
They called 6 times to be on hold with no answer, tried the fax, the Facebook page, sent emails, and all manner of communication.
3 months later after near daily attempts to contact them, our Fancy Hands assistant finally got a hold of someone. And they offered their standard $25 of the next vacation package you buy.
I did this as an experiment to see how bad the service was. No extra cost to me, since the virtual assistant's job was to try to contact them and keep track of how many phone calls it took.
Do you know of anyone beating this record of 54 messages? I think Travelocity wins the gold!
